Policy on Returns and Exchanges

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1Pack all the items in the original packing. Items bought as sets must be returned in sets.
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2Fill in the return request form attached to the order. Or Request RMA via Esalez.net, only valid for Returnable Merchandise/Products/Services.
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3Attach a copy of Sales Receipt with the Return Package.
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4Send the parcel to the address Provided by your Seller/Vendor
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5After you have sent the parcel, please inform us of that by sending an email to info@Esalez.net.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 10 (ten) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form. RMA

Buyers will be Responsible for Return Shipping Payments, In a Situation Where Seller/Vendor Has Made No Error and or The Product is Not Defective.

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Questions about our Return Policy:
Email: help@Esalez.net
Tel/Fax 1(833)474-5599
By Mail:
10568 Magnolia Ave # 117
Anaheim CA 92804 USA